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FAQ’S

Check out your concerns and queries about the brand and products here.




 

Company FAQs

Where are Skeyndor products manufactured?

Skeyndor products are made in company owned, state of Art manufacturing facility at Terrassa, Spain. It is spread over 6700 M Sq.

How soon will I start seeing results from using Skeyndor products?

Skeyndor products are result oriented and made with innovative and superior quality, award winning active ingredients. On regular application of the products one can start noticing the change in skin condition within 2 – 3 applications itself.

What are the long-term benefits of using Skeyndor products?

On regular use of Skeyndor products, the overall skin condition is improved. Skin looks balanced, well hydrated and nourished. There is an improvement in skin colour tone as well.

Are Skeyndor Products Organic?

Skeyndor is a “Scientific Skin Care” brand from Spain. Skeyndor has rich heritage of designing innovative formulations, using award winning ingredients and latest technology as well as packaging concepts. Skeyndor offers scientifically proven results endorsed by efficacy studies. It was launched in India in 2011.

What is the shelf life of Skeyndor Products?

All Skeyndor products are technologically very superior in quality. Though the shelf life of the products is about 36 months from the date of manufacturing, an unopened pack remains fresh for longer time.

Once a product pack is opened, how long will the product last?

Skeyndor products have high concentration of active ingredients and one needs very little quantity in one application. On an average, the product lasts for 2-3 months

How should Skeyndor Products be stored?

You can store Skeyndor products at room temperature in a cool and dry area away from sunlight. No need to refrigerate the products

Skeyndor Account

How can I make my Skeyndor Account?

Just click on the Login/Signup on the top right-hand corner of the page and fill in your name, email address and password.

I am having trouble logging in, how do I recover my password?

When signing in you can click on the forgotten password link.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.

How do I save my address on Skeyndor Account?

When you sign up for your account, you can enter all your details including your address and phone number into your account page and it will be recorded for future purposes!

Online Ordering

How do I order online?

Add products to your order by selecting a product and quantity and click on add to cart.

Your total order amount will show in your shopping cart, you can click on ‘view bag & continue shopping’ to view the items in your cart.

When you click on check out simply log into your account and fill in your shipping and billing information and press submit order.

After we process your order, you will immediately receive a confirmation email.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Paytm, Freecharge, UPI, and all other payment options available on PayUbiz.

The product I want is ‘temporarily out of stock, will it be available again?

You can connect with our Customer Care Executive to know the availability of the stock.

How can I review my order history?

You can review your order history by logging into your account on skeyndor.in and clicking on your profile.

Shipping / Returns / Delivery

Where do you ship?

We currently ship across India; you can check shipping availability by entering your pin-code during checkout.

When will my order ship and how long will it take to arrive?

After the order is confirmed, we dispatch your order within 1-2 working days. Once the order is dispatched a tracking number along with estimated delivery date will be sent over sms/email.

Can I make changes to my order once it has been placed?

If you have made any error while placing your order or need to make any changes to your order, please email us at [email protected] at the earliest. We will take all efforts to ensure that the correct order is delivered to you.

How do I check the status of an order?

Once we have dispatched your order, you will receive an email with tracking information so you can easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your ‘junk’ folder.

If you still didn’t receive an email with tracking information, please contact us on [email protected]

Do you ship internationally?

We currently ship in India only.

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