RETURN / CANCELLATION POLICY
- The Customer shall ensure not to accept the delivery of any product if the original packaging is damaged or tampered in any manner.
- The returns/refunds will be accepted by Skeyndor India only if Customer finds that the Product delivered is damaged and/or defective and/or is expired and the same needs to be intimated to us within 3 (three) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “Skeyndor.in” or by sending an email at firstname.lastname@example.org. Returns or Replacement will be entertained only once for each order.
- In case of Return or Replacement of any Product, Skeyndor India will arrange pick up of such products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with Skeyndor India, in this regard.
- Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.
- Skeyndor India will make reasonable endeavour that any eligible refund / credit is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within 7 to 10 working days or such time as taken by banking channels to process such refund.
- In case any free item is found defective then Skeyndor India shall arrange for the replacement of the free item only and the main Product shall not be replaced.
- Order once shipped can not be cancelled. However, you can cancel the order before it gets shipped or within 24 hours of placing the order and the money will be refunded to you within 3-5 business days after the cancellation request is duly processed by us.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 1-2 business days after receiving the products back and verifying at our warehouse. It may take 2-3 additional business days for the amount to reflect in your account.
- If you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.